Terms of Service

Terms of Service

These Terms of Service govern your use of the website located at https://www.movein.com.de and any related services provided by Move-In.

By accessing https://www.movein.com.de, you agree to abide by these Terms of Service and to comply with all applicable laws and regulations. If you do not agree with these Terms of Service, you are prohibited from using or accessing this website or using any other services provided by Move-In.

We, Move-In, reserve the right to review and amend any of these Terms of Service at our sole discretion. Upon doing so, we will update this page. Any changes to these Terms of Service will take effect immediately from the date of publication.

These Terms of Service were last updated on January, 6th 2022.

Scope of Service

The tools provided by Move-In were developed for the mass market to help the greatest possible number of people to complete German paperworks without knowing German and without knowing German administrative processes. These tools have been optimized for new foreigners arriving in Germany.

The tools include:

Anmeldung digital tool

  • A step by step questionnaire to help completing the Wohnung Anmeldung form for selected cities in Germany
  • The Wohnung Anmeldung completed via the customer answers and sent by PDF to the customer email provided
  • A check list to help understand how to finalize the Wohnung Anmeldung process

Kindergeld digital tool

  • A step by step questionnaire to help completing the main documents for the Kindergeld request (Up to 3 documents)
  • These Kindergeld documents completed via the customer answers and sent py PDF to the customer email provided
  • A check list to help how to finalize the Kindergeld process

WikiMove Customer Service

  • An online customer service named “WikiMove” to help our customer over 2 topics:
    • Understand a German document they received at home: what it means and what they have to do (legal requirements are out of scope)
    • Take an appointment with a third party or call a third party customer service
  • This service is provided from Monday to Friday (9am – 5pm) thru online channels (messaging tool, email or internet calls)
  • Once a client makes a request to the WikiMove service, he will receive a feedback within a maximum of 8 hours
  1. The services provided by Move-In are not done with German authorities. The information and tips that are displayed while entering your data are general explanations. These refer to normal Wohnung Anmeldung or Kindergeld cases, they are not tailored towards individual or case-related circumstances. Furthermore, our services do not include any substantive examination of the data you enter. Any questions or any ambiguities related to the customers individual data must be clarified with the German Authorities (Your city “Bürgerburo” for the Anmeldung or your regional “FamilienKasse”)
  2. Move-In makes every effort to ensure that our services are available to our customers around the clock; however, we cannot guarantee that our services are available at all times. We can guarantee that our server is available 99% of the time on an annual average. This does not include announced maintenance work and times when our server is unavailable due to technical errors or other issues that are beyond Move-In’s control (such as force majeure or a third-party fault). Access to our services may be limited temporarily if the security of the network operation or the maintenance of the network integrity is endangered. We reserve the right to temporarily suspend our services for maintenance which would be announced on our website 24 hours in advance. This does not apply in cases of shutdowns for urgent and necessary reasons or shutdowns for updates, patches, or modifications. Other software that we use may result in short-term interruptions in service operations due to the necessary server restart. 

Customers duties and responsibilities

  1. The customer takes on the responsibility to exclusively use Move-In’s services for purposes that do not violate these general terms and conditions or applicable laws.
  2. You are responsible, solely and without limitation, for all information, data, text, and other materials stored or transmitted by you while using our services.
  3. The customer is obliged to carefully check their automatically prepared Wohnung Anmeldung documents or Kindergeld documents. 
  4. The customer is obligated to create secure copies of the data entered and keep them available in order to avoid data loss.

Limitations of Use

By using this website, you warrant on behalf of yourself, your users, and other parties you represent that you will not:

  1. modify, copy, prepare derivative works of, decompile, or reverse engineer any materials and software contained on this website;
  2. remove any copyright or other proprietary notations from any materials and software on this website;
  3. transfer the materials to another person or “mirror” the materials on any other server;
  4. knowingly or negligently use this website or any of its associated services in a way that abuses or disrupts our networks or any other service Move-In provides;
  5. use this website or its associated services to transmit or publish any harassing, indecent, obscene, fraudulent, or unlawful material;
  6. use this website or its associated services in violation of any applicable laws or regulations;
  7. use this website in conjunction with sending unauthorized advertising or spam;
  8. harvest, collect, or gather user data without the user’s consent; or
  9. use this website or its associated services in such a way that may infringe the privacy, intellectual property rights, or other rights of third parties.

Intellectual Property

The intellectual property in the materials contained in this website are owned by or licensed to Move-In and are protected by applicable copyright and trademark law. We grant our users permission to download one copy of the materials for personal, non-commercial transitory use.

This constitutes the grant of a license, not a transfer of title. This license shall automatically terminate if you violate any of these restrictions or the Terms of Service, and may be terminated by Move-In at any time.


Our website and the materials on our website are provided on an ‘as is’ basis. To the extent permitted by law, Move-In makes no warranties, expressed or implied, and hereby disclaims and negates all other warranties including, without limitation, implied warranties or conditions of merchantability, fitness for a particular purpose, or non-infringement of intellectual property, or other violation of rights.

In no event shall Move-In or its suppliers be liable for any consequential loss suffered or incurred by you or any third party arising from the use or inability to use this website or the materials on this website, even if Move-In or an authorized representative has been notified, orally or in writing, of the possibility of such damage.

In the context of this agreement, “consequential loss” includes any consequential loss, indirect loss, real or anticipated loss of profit, loss of benefit, loss of revenue, loss of business, loss of goodwill, loss of opportunity, loss of savings, loss of reputation, loss of use and/or loss or corruption of data, whether under statute, contract, equity, tort (including negligence), indemnity, or otherwise.

Because some jurisdictions do not allow limitations on implied warranties, or limitations of liability for consequential or incidental damages, these limitations may not apply to you.

Accuracy of Materials

The materials appearing on our website are not comprehensive and are for general information purposes only. Move-In does not warrant or make any representations concerning the accuracy, likely results, or reliability of the use of the materials on this website, or otherwise relating to such materials or on any resources linked to this website.


Move-In has not reviewed all of the sites linked to its website and is not responsible for the contents of any such linked site. The inclusion of any link does not imply endorsement, approval, or control by Move-In of the site. Use of any such linked site is at your own risk and we strongly advise you make your own investigations with respect to the suitability of those sites.

Right to Terminate

We may suspend or terminate your right to use our website and terminate these Terms of Service immediately upon written notice to you for any breach of these Terms of Service.


Any term of these Terms of Service which is wholly or partially void or unenforceable is severed to the extent that it is void or unenforceable. The validity of the remainder of these Terms of Service is not affected.

Governing Law

These Terms of Service are governed by and construed in accordance with the laws of Germany. You irrevocably submit to the exclusive jurisdiction of the courts in that State or location.